Concentrix Clark Pampanga - Customer Service Advisors Needed for our PREMIUM ACCOUNT in Clark - 25K monthly
Concentrix Clark, Clark Freeport, Mabalacat, Pampanga, Philippines
Job Pitch
HAVE A GLIMPSE OF WHAT AWAITS YOU!
• Paid training
• Competitive salary plus allowances
• Monthly performance incentives
• Leave Credits
• Insurance Coverage
• HMO
• Career development and advancement opportunities
Job Description
WHO WE ARE
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We aim to provide exceptional service to customers and extend career success to employees. #JoinCNXC #DifferentTogether
GET TO KNOW THE DREAM JOB
A Customer Service Advisor is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A CUSTOMER SERVICE ADVISOR
• Answering incoming calls from customers
• Sorting out customers’ inquiries or requests
• Ensuring that customers’ requests are managed in an appropriate and timely manner
• Developing, organizing, and maintaining accurate files
• Maximizing different Concentrix and client-based tools and applications for customer management and servicing
• Delivering a high caliber of service in a friendly, confident, and informed manner
YOU ARE A PERFECT FIT FOR THE POSITION IF YOU:
• Are a college graduate with or without customer service and support experience
• Have at least six (6) months customer service and support experience
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills
• Are willing to work in shifting schedule
Skills Required
- Strong Communication Skills
- Positive Attitude
- Empathetic to Customers
- Attention to Detail
- Open to Flexible Schedules
- Calm Under Pressure
- Analytical Skills
- Problem Solving Skills
- Creative Thinker
Qualification Required
- High School Graduate
