54 Jobs Available
Join our Collections Program as a Customer Service Representative | Tarlac
Sutherland
Sutherland Tarlac 102.11 km
Day 1 HMO
Urgent: Customer Service Healthcare Representative
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
Day 1 HMO for Dependent
Customer Service Representative | Tarlac | Collections Program
Sutherland
Sutherland Tarlac 102.11 km
- Day 1 HMO
Customer Service Representative | Tarlac | Retail Program
Sutherland
Sutherland Tarlac 102.11 km
- Day 1 HMO
Urgent Hiring!!! | Account Care TELCO Expert | Tarlac
Sutherland
Sutherland Tarlac 102.11 km
- Day 1 HMO
Urgent Hiring for TELCO Experts | Customer Service Representative | Tarlac
Sutherland
Sutherland Tarlac 102.11 km
- Day 1 HMO
Customer Service Representative | Retail Program | Tarlac
Sutherland
Sutherland Tarlac 102.11 km
- Day 1 HMO
Healthcare Customer Service
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
- Day 1 HMO for Dependent
Apply now!! Customer Service with or without experience
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
- Day 1 HMO for Dependent
Senior High Graduates can apply! with or without experience
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
- Day 1 HMO for Dependent
Financial and Technical Account is now accepting applications!
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
- Day 1 HMO for Dependent
Fresh graduate and planning to seek a job? Apply now at Foundever in Tarlac!
Foundever™
Foundever™ Tarlac 97.27 km
Earn Up to 15,000 Monthly
- Day 1 HMO
- Day 1 HMO for Dependent
Sutherland Tarlac - Join our Collections Program as a Customer Service Representative | Tarlac
Tarlac IT Park II, Ninoy Aquino Highway, San Isidro Tarlac, Tarlac 2300
Job Pitch
WHAT WE OFFER:
- Competitive compensation package
- Paid training
- Day 1 HMO
- Life insurance
- Paid time-off
- Sick leave conversion
- Enrich program (Educational support for employees)
- Annual performance-based merit increase
- Employee recognition
- Professional development
- Employee Referral Program
- All mandatory statutory benefits
- Equal employment opportunity
- Career advancement opportunities
Job Description
KEY RESPONSIBILITIES:
- Provide excellent customer service by phone/email regarding any concerns/disputes on the services offered
- Provide accurate resolution regarding problems/credit terms and appropriately escalate any dispute
- Manage dispute handling accordingly to customers concerns or offered services
- Transfer calls to the necessary groups as required by law
- Must abide all regulatory compliance requirements by federal law in the US/UK/Canada
- Accurately documents all actions taken during each transaction with the customer as required
- Willing to go on overtime due to service level requirements
- Adhere to the provided shift schedule
- Participate in team meetings, refresher trainings, and other seminars/trainings, and events that will be provided by the program
- Ability to provide basic trouble shooting workarounds to subscribers
- Be receptive to coaching from Managers, Supervisors, Trainer’s, QA’s, CA’s, SME’s and CCOD’s
- Ability to adapt to change based on process, service and/or product updates
- Any other tasks assigned by supervisors
MINIMUM QUALIFICATIONS:
- At least 1 year Collections/Financial experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Typing speed; 40 WPM with 90% accuracy
- Knowledge and understanding of software, operating system, basic home networking, and hardware
- Familiarity in product support-specific workflows, troubleshooting, policies, and procedures
- Ability to adapt to clients-based tools, products, and applications
Skills Required
- Strong Communication Skills
- Attention to Detail
- Analytical Skills
- Problem Solving Skills
Qualification Required
- High School Graduate
About Sutherland Tarlac
Read more about Us
At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.
We designed a system that allows video gamers to reset their password with an avatar, and worked with a healthcare client to develop a mobile app that updates family members on their loved one’s health real time. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people.
Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible. We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there.
Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers?
Join us. We are Sutherland. Where people and process come together.
