By Yobi, your not-so-artificial bestie who knows how to beat the bots by being brilliant
I know, AI reyt? AI will replace to me?
If you’ve been hearing, “AI will replace call center agents,” or “ChatGPT will do your job better,” don’t panic. Don’t cry into your headset just yet. AI might be fast, but it doesn’t have your heart, your empathy, your kalog voice on a bad line, or your ability to calm down a screaming customer with one deep sigh.
But yes, bestie, the industry is evolving. If you want to thrive in customer service representative jobs Philippines, you need to evolve too.
This article is not meant to scare you—it’s to arm you with the tech skills that will keep you one step ahead. Kasi magaling ang AI, ikaw pa rin ang may diskarte.
BPO work is no longer just about answering calls and reading from a script. These days, companies want reps who can:
These skills are especially valuable for online customer service jobs Philippines, where agents work remotely, independently, and often across multiple systems.
CRMs (Customer Relationship Management tools) like Salesforce, Zendesk, HubSpot or similar tools are everywhere. If you know how to log, tag, escalate, and resolve tickets using these tools, you're gold.
Yobi tip: Practice with free tools like Trello or Asana. They’re not CRMs, but they’ll teach you about tracking and workflow.
Yes, email support sounds easy. But one wrong subject line and boom—bad customer review.
Master how to:
You can apply these in chat or email-based customer service jobs.
Many BPO companies let customers resolve concerns independently using self-help articles, FAQs, or AI chat. You’ll often refer to these to assist in live chats.
Skill tip: Learn to skim fast and use Control + F to use keyboards as tags in these databases.
Whether you're on-site or doing online customer service jobs Philippines, teams now use Slack, Google Workspace, Zoom, and Microsoft Teams to coordinate.
Know how to:
This one’s special. AI can sound polite, pero wala siyang puso. YOU bring emotional intelligence that tech can’t replicate.
Upskill in:
Yobi story time: I once had to handle a furious customer whose internet had been down for 48 hours. All I had was a canned response—and my charm. I made him laugh. By the end of the call, he thanked me. Try coding that, AI.
You don’t need to enroll in a tech bootcamp right away. Start small:
Also, check out this blog: Top 10 Skills Every Successful Virtual Assistant Needs
Here are some current listings where tech skills give you a big edge:
AI might be impressive, but it still can’t make kwento with your teammates on lunch break or bring kalma to irate customers on the edge. That’s your power.
So yes, adapt. Learn the tools. Stay curious. But don’t forget—your human touch, your voice, your empathy? Still irreplaceable.
Level up your tech. Keep your heart. And when AI finally learns to say “po” and “opo” with sincerity, then we’ll talk.
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