11 Jobs Available Openings at Clark

Job Description

Job Title: Customer Experience Agent - Telco Program Location: Quezon City Job Type: Full-time Experience Level: Entry / Mid / Senior Industry: BPO

About the Role

As a Customer Experience Agent in the Telco Program at Alorica Philippines, you will be responsible for providing top-notch support to customers in the telecommunications industry. Working in a dynamic team environment, you will use cutting-edge tools and technologies to deliver exceptional service and ensure customer satisfaction. Alorica places a strong emphasis on quality, giving you the opportunity to make a positive impact on the overall customer experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries efficiently and professionally
• Resolve customer issues and complaints with empathy and effectiveness
• Update customer information accurately in the system
• Collaborate with team members to meet performance targets and improve processes
• Adhere to company policies and procedures to deliver consistent service
• Provide feedback on customer trends and insights to enhance service delivery

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Prior experience in customer service or a similar role is preferred
• High school diploma or equivalent education

Benefits

• Competitive salary package ?
• Healthcare coverage ?
• Career growth opportunities within the company ?
• Paid time off and holiday benefits ?️
• Training and development programs ?
• Friendly and inclusive work environment ?

Why Join Us

At Alorica Philippines, we foster a culture of teamwork, creativity, and continuous learning. Our commitment to employee growth and development sets us apart, providing you with the tools and resources you need to succeed in your role. Join us and be part of a talented team that values collaboration and innovation.

How to Apply

If you are ready to embark on a rewarding career journey with Alorica Philippines as a customer experience agent in the Telco Program, please visit our company website to apply and submit your application.

Qualification Required

• Undergraduate