Foundever™ Leadership & Support Hiring - Coach/ Team Leader | Foundever - Palawan (for pooling) *offers relocation
G/F One Julia Vargas, Ortigas Home Depot Complex, Julia Vargas Avenue, Pasig City
Job Description
• Ensure that calls are handled professionally • Provide direction and guidance to guarantee consistent achievement of key performance metrics • Achieve, measure, report, and communicate metric goal attainment for assigned team • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations • Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents • Coach, mentor and develop agent team for skills expansion and promotional opportunities • Perform other duties as assigned
Skills Required
- Problem Solving Skills
- Calm Under Pressure
- Strong Communication Skills
Qualification Required
- No Requirement
About Foundever™ Leadership & Support Hiring
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Sitel Group® and SYKES are now Foundever™. Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
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