Job Description

In this role, you will:

• Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to staff
• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
• Interact with experienced representatives on difficult issues
• Be responsible for coaching new hires and less experienced staff
• Respond to inquiries and issues from customers

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent

Job Expectations:

• Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
• Must be open to split day-offs/ rest days.
• Must be amenable to work in McKinley, Taguig.
• Must be willing support voice function.

Qualification Required

• College Graduate