Cardinal Health International Philippines - Senior Sales Support Specialist – US Healthcare
W City Center, Taguig, Metro Manila, Philippines
Job Description
What Sales Support Administration contributes to Cardinal Health
Sales Support Administration is responsible for kit maintenance and support. Includes gathering, analyzing, and executing kit requirements; problem identification, root cause determination, and resolution of issues that interfere with the accuracy, quality, or delivery of kits to customers; generation, dissemination, and presentation of operational metrics; kit profitability opportunities; self-service adoption; and process improvement identification and execution.
Cardinal Health™ Presource Products and Services is the provider of low cost, high-quality kitting solutions to help improve your cost effectiveness and ability to serve patients. We offer custom and standard kits to best meet your needs
Responsibilities
- Quoting Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.
- Most if not all communication will be with the sales rep, not the customer (hospital)
- Focus on best cost, high volume components.
- Ensuring quotes meet quality and regulatory guidelines.
- Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
- Ability to critically think through requests that are out of the norm.
- Working with cross-functional teams.
- Reviews and ensures rebates are accounted
Qualifications
• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality
What is expected of you and others at this level in Sales Support for functional success
• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.
Skills Required
- Strong Communication Skills
Qualification Required
- College Graduate
About Cardinal Health International Philippines
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Cardinal Health International Philippines, Inc. is the shared services arm of Cardinal Health, a global, integrated healthcare services and products company. We opened in Manila in August 2016, in order to take advantage of the talent and expertise in this country. Our goal is to provide services that make healthcare more accessible for people all over the world. As part of our team, you'll be Essential to Care as you build a meaningful career.
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