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3 Jobs Available

Customer Service Representative

Customer Service Representative

TORCH Solutions

TORCH Solutions 989.21 km

Earn Up to 18,000 Monthly

  • Day Shift Day Shift
  • Day 1 HMO Day 1 HMO

Call Center Agents (No Experience Required)

Call Center Agents (No Experience Required)

TORCH Solutions

TORCH Solutions 989.21 km

Earn Up to 18,000 Monthly

  • Day Shift Day Shift
  • Day 1 HMO Day 1 HMO

Customer Service Representative (Work from Home)

Customer Service Representative (Work from Home)

TORCH Solutions

TORCH Solutions 989.21 km

Earn Up to 27,000 Monthly

  • Day Shift Day Shift
  • Day 1 HMO Day 1 HMO

Customer Service Representative TORCH Solutions - Customer Service Representative

Location Quimpo Boulevard

Job Description

Job Title: Customer Service Representative

Location: Davao City

Job Type: Full-time

Experience Level: Entry / Mid / Senior

About the Role

As a Customer Service Representative at TORCH Solutions - Davao, you will be responsible for providing exceptional customer service to clients via phone, email, and chat. You will work in a dynamic team environment, utilizing the latest tools and technology to ensure customer satisfaction. Our company values quality and aims to exceed customer expectations in every interaction.

Key Responsibilities

  • Handle incoming customer inquiries and resolve issues promptly
  • Assist customers with product information and account inquiries
  • Process orders, returns, and exchanges accurately
  • Maintain a high level of professionalism and empathy in all customer interactions
  • Collaborate with other team members to ensure seamless customer experience
  • Meet or exceed performance metrics and quality standards

Qualifications

  • High school graduate or equivalent
  • Minimum of 6 months experience in customer service or related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment and multitask effectively
  • Familiarity with CRM software is a plus

Benefits

  • Competitive salary and benefits package ?
  • Ongoing training and career development opportunities ?
  • Friendly and collaborative team environment ?
  • Modern office facilities and technology ?️
  • Healthcare coverage ?
  • Employee discounts and perks ?

Why Join Us

Joining TORCH Solutions - Davao means becoming part of a supportive and inclusive team that values your contributions. We foster a culture of continuous learning and growth, providing you with the tools and resources needed to excel in your role. Our commitment to quality and customer satisfaction sets us apart in the BPO industry, making us a rewarding place to work.

How to Apply

To apply for the Customer Service Representative position, please click Apply Now and submit your application online. We look forward to reviewing your qualifications and welcoming you to our team!

Skills Required

Qualification Required

  • High School Graduate

What this jobs offers

TORCH Solutions About TORCH Solutions Read more about Us

About TORCH Solutions

TORCH Solutions is a leading BPO company based in Davao City, Philippines. We provide exceptional outsourcing solutions to clients worldwide, helping them streamline their operations and achieve business success.

Company Location

We are located in the vibrant city of Davao, known for its rich culture, beautiful landscapes, and friendly community. Our office is situated in a strategic location, easily accessible to various amenities and transportation options.

Company Size

At TORCH Solutions, we have a diverse and talented team of over 500 employees. Our company continues to grow, offering ample opportunities for career advancement and professional development.

Work Culture and Environment

We foster a collaborative and inclusive work culture, where every employee is valued and respected. Our dynamic team works together to achieve common goals, promoting creativity, innovation, and continuous improvement.

Key Employee Benefits

At TORCH Solutions, we value our employees and offer competitive benefits to support their well-being and development. Some of our key employee benefits include health insurance, performance bonuses, paid time off, training programs, and career advancement opportunities.

Why Candidates Should Join

Joining TORCH Solutions means joining a company that values its employees, promotes growth and professional development, and provides a supportive work environment. You will have the opportunity to work on exciting projects, collaborate with a talented team, and make a meaningful impact on our clients' success. Come be a part of our dynamic team and take your career to the next level with TORCH Solutions.