Concentrix, Ayala Avenue, Makati, Metro Manila, Philippines
Here’s a glimpse of what awaits you:
• Paid training
• Free P2P bus rides in Mega Manila
• Educational Assistance Program
• Exclusive discounts from our partner establishments (gyms, pharmacies, wellness centers, etc.)
• HMO, life insurance, leave conversion, and many more!
Life at Concentrix? It’s definitely a lifestyle! Step inside our world and get ready for an adventure filled with fun, growth, and endless possibilities!
Here at Concentrix, we embrace and celebrate differences. We empower our people, filling every corner with pride and support. We're not just a team; we're your squad, your biggest fans, dedicated to your journey towards greatness.
But that's not all. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to fostering an empowering workplace culture. Join us and experience the genuine and unwavering FANATICAL care we offer to our staff!
Your Role as a Customer Experience (CX) Rockstar
You will play a critical role in ensuring that our customers receive an exceptional experience when interacting on behalf of our clients; and that their needs and concerns are addressed in a timely and professional manner.
To achieve this, you will use your excellent communication skills to clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide appropriate resolutions. You will listen attentively to customer needs and concerns, demonstrating empathy and building rapport with the customer to ensure a positive experience.
Your success in this role will be based on your ability to consistently deliver high-quality service and exceeding customers’expectations. If you are passionate about delivering excellent Customer Experience (CX) and are excited to make a difference in the lives of our customers, we encourage you to begin your Concentrix journey today.
You are a perfect fit for the position if you:
• Are a college graduate with or without background in the Customer Experience (CX) industry
• Have at least six (6) months background in the Customer Experience (CX) industry
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills
• Are willing to work on a shifting schedule
We are Concentrix. The leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients by reimagining everything CX through Strategy + Talent + Technology. We provide services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
Visit www.concentrix.com to learn more about us.