Woman BPO worker wearing a headset

JOBYODA Explains the Average Salary of a BPO Worker in the Philippines

General | 23 Nov 2023

On average, the salary for a Business Process Outsourcing (BPO) worker in the Philippines starts at Php 15,407 per month for new graduates to Php 45,284 per month for seasoned BPO workers - this also depends on your experience and expertise. Understanding the average salary is crucial for both job seekers and those already immersed in the industry. 

Let's dive into the salary landscape to get a clearer picture:

  • Variability in Positions:

    • BPO jobs encompass a wide range of positions, from customer service representatives to team leaders and managers. Each role carries its own set of responsibilities, impacting the salary scale.

  • Experience Matters:

    • Salaries in the BPO industry often hinge on experience. Entry-level positions may offer a lower starting salary, but as one gains experience and expertise, the earning potential tends to increase.

  • Location Plays a Role:

    • Different regions in the Philippines may offer varying salary levels due to cost-of-living differences. Metro areas like Manila might have higher salaries compared to provinces.

How much is your expected salary in call center Philippines?

Determining your expected salary in the call center industry involves considering various factors. Let's break it down:

  • Position and Responsibilities:

    • Identify the specific role you're applying for. A customer service representative may have a different salary range compared to a technical support specialist or a team leader.

  • Industry Experience:

    • Your prior experience in the BPO sector is a key determinant. Those with a track record of success and longevity in the industry often command higher salaries.

  • Educational Attainment:

    • Some BPO companies may offer higher salaries to candidates with advanced degrees or relevant certifications. Highlighting your educational background during negotiations can be advantageous.

  • Negotiation Skills:

    • Don't be afraid to negotiate. Be aware of industry standards and use your skills to present your case for a competitive salary.

What is the minimum wage in BPO?

Business Process Outsourcing (BPO) salaries for workers in the Philippines exhibit a diverse range, reflecting various factors such as experience, expertise, and job roles. As of the latest data, the salary scale is as follows:

  • Entry-Level Positions:

    • New graduates entering the BPO industry can expect to start with a monthly salary of around Php 15,407. This entry-level compensation provides a foundation for individuals to gain practical experience and learn the ropes of the BPO environment.

  • Mid-Level Positions:

    • As professionals gain experience and expertise in their roles, they can progress to mid-level positions within the BPO sector. Salaries for mid-level BPO workers typically range from Php 20,000 to Php 30,000 per month, depending on factors such as specialization and the complexity of their responsibilities.

  • Seasoned BPO Workers:

    • Those with substantial experience and a proven track record in the BPO industry often command higher salaries. Seasoned BPO workers can earn anywhere from Php 30,000 to Php 45,284 per month. This salary range reflects the recognition of their skills, reliability, and ability to handle more challenging tasks within the BPO setting.

  • Specialized Roles and Management Positions:

    • Individuals in specialized roles or occupying management positions can expect higher salaries within the BPO industry. Salaries for these positions can go beyond the mentioned range, especially for those with a unique skill set, leadership capabilities, and a significant impact on the success of the BPO operations.

How much is the salary increase for BPO?

Salary increments in the BPO industry are common and depend on several factors:

  • Performance-Based Increases:

    • BPO companies often tie salary increases to employee performance. High-performing individuals may receive more substantial raises during performance appraisals.

  • Experience Milestones:

    • Employees with a longer tenure in a BPO company may be eligible for periodic salary increases. These increments acknowledge loyalty and experience within the organization.

  • Market Trends:

    • BPO companies keep an eye on industry salary trends to stay competitive. If there's an upward shift in the market, companies may adjust their salary structures accordingly.

What is the 13th month pay for BPO?

The 13th-month pay is a significant aspect of compensation in the BPO sector:

  • Mandatory Bonus:

    • In the Philippines, BPO employees are entitled to a 13th-month pay equivalent to 1/12 of their basic salary. This is a mandatory bonus provided by employers and is typically given in two installments, one in May and the other in December.

  • Inclusion of Allowances:

    • The 13th-month pay is often calculated based on the basic salary, but it may also include other allowances and benefits, depending on the company's policies.

  • Tax Implications:

    • While the 13th-month pay is a welcome bonus, it is subject to taxation. However, the first PHP 90,000 is non-taxable, providing some relief to employees.

Who is not entitled to 13th month pay?

While the 13th-month pay is a standard in the BPO industry, not all employees may be entitled to it:

  • Exclusions:

    • Certain individuals, such as managerial employees and those already receiving a 13th-month pay or its equivalent, may be exempt from receiving additional bonuses.

  • Contractual and Probationary Employees:

    • Depending on the employment contract, those in probationary or contractual arrangements may have specific conditions regarding 13th-month pay entitlement. It's crucial to review employment terms carefully.

Does BPO have 13th month pay?

Yes, the BPO industry follows the Philippine labor law, which mandates the provision of a 13th-month pay.

  • Industry Standard:

    • BPO companies, like other employers in the Philippines, are legally obligated to provide the 13th-month pay to their employees. It is considered a standard practice and an integral part of employee compensation.

  • Company Policies:

    • While the 13th-month pay is a legal requirement, companies may have specific policies outlining how it is calculated and distributed. Understanding these policies ensures clarity for employees.

How do you calculate the 13th month in PH?

Calculating the 13th-month pay in the Philippines involves a straightforward formula:

  • Basic Formula:

    • The 13th-month pay is equivalent to 1/12 of the total basic salary earned by an employee within a calendar year. This includes the basic salary and any other regular allowances.

  • Inclusions and Exclusions:

    • While the basic salary is a primary factor, other regular allowances and benefits may be included in the calculation, depending on the company's policies. Overtime pay and bonuses are generally excluded.

  • Proportionate Calculation:

    • If an employee has not worked the entire year, the 13th-month pay is calculated proportionately based on the number of months worked.

Who is eligible for 14th month pay?

While the 14th-month pay is not mandated by law, some companies choose to provide it as an additional bonus:

  • Company Discretion:

    • The 14th-month pay is not a legal requirement, but certain companies may offer it as a voluntary bonus to recognize and reward their employees' hard work and dedication.

  • Performance-Based:

    • Similar to salary increases, the 14th-month pay, if offered, may be tied to individual or team performance. High-performing employees may receive a more substantial bonus.

  • Longevity and Loyalty:

    • Some companies use the 14th-month pay as a way to acknowledge employees' loyalty and long-term commitment to the organization.

Checkout our jobs with 14th month pay here

Is 14th month pay taxable?

The taxability of the 14th-month pay depends on various factors:

  • Tax Regulations:

    • In general, bonuses, including the 14th-month pay, are subject to income tax. However, the specific tax treatment can vary, and it's essential to consult tax regulations and guidelines for the latest information.

  • Tax Deductions:

    • Employers typically deduct the necessary taxes from the 14th-month pay before disbursing it to employees. Understanding the tax deductions helps employees plan their finances accordingly.

Is a 15k salary a month taxable in the Philippines?

Determining the taxability of a 15,000 PHP salary per month involves considering the tax bracket and exemptions:

  • Tax Exemptions:

    • In the Philippines, certain income thresholds are exempt from taxation. For example, the first PHP 250,000 of annual income is generally non-taxable.

  • Tax Rates:

    • The remaining income is subject to progressive tax rates, which means higher income levels are taxed at higher rates. Understanding the tax brackets is crucial for accurate financial planning.

  • Withholding Tax:

    • Employers typically deduct the applicable withholding tax from employees' salaries before disbursing the amount. This ensures compliance with tax regulations.

Conclusion

Understanding the intricacies of salary, bonuses, and taxation in the BPO industry is essential for employees to make informed decisions about their careers and financial well-being. As the landscape evolves, staying abreast of industry trends and legal requirements ensures that both employers and employees contribute to a fair and mutually beneficial working relationship.

 

Apply to our available BPO jobs here.

 

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