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Korean Bilingual Advisor

Korean Bilingual Advisor

Concentrix

Concentrix Makati 30.98 km

Earn Up to 85,000 Monthly

Korean Bilingual Advisor

Korean Bilingual Advisor

Concentrix

Concentrix Makati 30.98 km

Earn Up to 85,000 Monthly

Concentrix Concentrix - Korean Bilingual Advisor

Location Quezon City, Metro Manila, Philippines

Job Description

Job Description Summary:

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

 

Job Description

Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

 

Minimum Hiring Qualifications:

•Proficient in both English and Korean (speaking, reading and writing)

• Courteous with strong customer service orientation

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem-solving skills

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Ability to work as a team member, as well as independently with minimal supervision

• Able to rotate shifts, as needed

 

Get Hired and Enjoy the Following:

•Competitive Compensation for Successful Hires

•Monthly Incentives Based on Actual Performance

•Enjoy a Highly-Interactive Working Environment

 

Work Location: Concentrix Makati

Skills Required

Qualification Required

  • High School Graduate

What this jobs offers

Concentrix About Concentrix Read more about Us

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.