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Customer Service Associate

Customer Service Associate

Global Rescue Pacific LLC Philippines

Global Rescue Pacific LLC Philippines 34.66 km

Earn Up to 35,000 Monthly

Customer Service Associate

Customer Service Associate

Global Rescue Pacific LLC Philippines

Global Rescue Pacific LLC Philippines 34.66 km

Earn Up to 35,000 Monthly

Global Rescue Pacific LLC Philippines Global Rescue Pacific LLC Philippines - Customer Service Associate

Location IBP Tower, Doña Julia Vargas Avenue, Ortigas Center, Pasig, Metro Manila, Philippines

Job Description

  • COMPANY DESCRIPTION

    Global Rescue is the world’s leading organization providing integrated travel risk and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

     

    RESPONSIBILITIES

    • Respond promptly to inbound inquiries via email and chat
    • Take inbound calls after three (3) months
    • Conduct outbound welcome calls
    • Obtain and evaluate all relevant information to handle inquiries
    • Serve as liaison between the customers and various departments
    • Leverage customer management system data to process membership transactions
    • Conduct outbound calls to existing customers as part of the renewal process
    • Enroll, renew and upgrade retails customers, processing credit card and other payment information
    • Effectively describe the nature and scope of Global Rescue services

     

    QUALIFICATIONS

    • Previous customer service experience
    • Sales experience is a plus
    • Highly energetic and motivated to succeed
    • Exceptional written and verbal communication
    • Attention to detail and follow-through
    • Efficient time management and organizational skills
    • Excellent computer and data entry skills

     

    WHAT WE OFFER

    • Market competitive Pay levels
    • Paid and sick time off benefits
    • Annual performance salary increase
    • Employee referral program
    • Overtime Pay
    • Night differential
    • Career growth and promotion opportunities
    • Annual team building events
    • Diverse Global Member Services team

     

    Location: Ortigas, Pasig City

    Compensation: Salary based on experience + bonus + benefits

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • Undergraduate

What this jobs offers

Global Rescue Pacific LLC Philippines About Global Rescue Pacific LLC Philippines Read more about Us

WHO WE ARE

 

Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016. Our mission is simple – to be there when it matters most. 

 

We all come to work every day with a singular purpose: to be there for our members when it matters most. Our personnel are among the world’s most skilled professionals and our medical and security teams are staffed and led by combat-experienced military special operations veterans.

 

Our team is made up of driven, passionate, adventurous, team players that have a “get it done mentality”. 
The overall ethos is “no job too big or too small”; This is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. 

 

COMPANY CULTURE

 

Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission-driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale.   

For more information, please visit www.globalrescue.com.

 

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