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3 Jobs Available

Customer Service Representative

Customer Service Representative

Venture Smarter

Venture Smarter 26.20 km

Earn Up to 25,000 Monthly

  • Work From Home Work From Home

Senior Accountant

Senior Accountant

BELARSEN FOODS CORPORATION

BELARSEN FOODS CORPORATION 34.42 km

Earn Up to 30,000 Monthly

Digital Marketing Manager

Digital Marketing Manager

Venture Smarter

Venture Smarter 26.20 km

Earn Up to 30,000 Monthly

  • Work From Home Work From Home

Venture Smarter Venture Smarter - Customer Service Representative

Location Ermita, Manila, 1000 Metro Manila, Philippines

Job Description

Earn up to $400 to $500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.

As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.

What the job entails:

•  Answer incoming calls and emails from customers and respond to their questions and concerns

•  Provide information about our products and services, such as features, benefits, pricing, and availability

•  Process orders, payments, refunds, and returns, and update customer records accordingly

•  Resolve customer issues and complaints, or escalate them to the appropriate department or manager

•  Collect and record customer feedback and suggestions, and share them with the relevant teams

•  Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary

•  Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery

•  Stay updated on our products and services, policies and procedures, and industry trends and best practices

Job Requirements:

•  High school diploma or equivalent; bachelor's degree in a related field is a plus

•  Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry

•  Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders

•  Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk

•  Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations

•  Ability to work independently and as part of a team, and manage multiple tasks and priorities

•  Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

What this jobs offers

Venture Smarter About Venture Smarter Read more about Us

Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.

 

We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.

 

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