Job Description

• Job Title: Call Center Agents (No Experience Required)
• Location: Cebu
• Job Type: Full-time
• Experience Level: Entry

About the Role

You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service over the phone. You will join a dynamic team in a fast-paced environment where you will have the opportunity to develop valuable customer service skills. Our company prioritizes quality and ensures that all team members are equipped with the tools and support they need to succeed.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Resolve customer complaints and issues
• Update customer records in the database
• Meet and exceed customer service goals
• Collaborate with team members to ensure customer satisfaction

Qualifications

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Basic computer skills
• High school diploma or equivalent
• No previous call center experience required

Benefits

• Competitive salary ?
• Healthcare benefits ?
• Career growth opportunities ?
• Training and development programs ?
• Fun and supportive work environment ?
• Team building activities and events ?

Why Join Us

We believe in fostering a positive and collaborative work culture where every team member is valued and supported. We offer ongoing training and development opportunities to help you grow in your career. Our focus on quality and customer satisfaction sets us apart in the BPO industry, making TORCH Solutions a unique and rewarding place to work.

How to Apply

If you are interested in joining our team as a Call Center Agent, please click Apply Now and submit your application.

Qualification Required

• High School Graduate