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Day 1 HMO for Dependent Day 1 HMO TaskUs PH - Customer Service Representative (WFH Campaign) | TaskUs Imus
Makati, Metro Manila, Philippines
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!
Employee benefits:
Scholarship program for your children
Enhanced health benefits (HMO) extended to up to 2 dependents
Free Wellness & Resiliency programs extended to household members
Retirement savings program with company matching
On-site perks:
World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Food Forward: Free food on-site!
Daycare for your kids while you're on shift
Happy Hours, Time-Outs, and other on-site events to enjoy
*Terms & Conditions apply
Recruitment Options:
On-Site Hub (Mon-Fri, 9 AM - 4 PM)
Address: 2F Lumina Point, Bayan Luma II, Imus, Cavite
Bring: Valid ID
Virtual Hub (Mon-Fri, 9 AM - 4 PM)
Requirements: Laptop/PC (no mobile)
Zoom ID: 242 929 7992
Zoom Link: https://taskus.zoom.us/my/taskusvrh
As a Teammate:
You will receive inbound and/or place outbound calls.
You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
You will also manage and resolve customer complaints. You will identify and escalate priority issues.
You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
You must also participate in all Internal and External mandated training and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement.
You will also perform other duties as assigned by management.
So, do you have what it takes to become a Teammate?
Requirements:
What exactly are we looking for? [Editable part: Can include the main requirement(s) like: at least one year BPO experience and six months outbound sales background]
We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
We're looking for someone who has strong verbal and written communication and comprehension skills.
We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. [Editable part as typing speed depends on the account requirement] If you have a typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns, that's what we need!
We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
About TaskUs PH
Read more about Us
TaskUs provides #RidiculouslyGood BPO services in Digital CX, Content Security, Data & AI Operations, and Consulting to the world’s most innovative and disruptive brands. It started with one ridiculously good idea: put people first. We are not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space. You + Us = Outsourcing Reimagined. Join Us today and experience true #PeopleFirst culture!
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