Alliance Global Tower, 24th - 29th Floors, 11th Avenue corner 36th St. Bonifacio Global City, Taguig
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Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep I.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis.
May require deviation from standard practices and procedures with the assistance of a computerized system. Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals and expectations.
Requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
About Carelon Global Solutions Philippines
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Carelon Global Solutions, one of the Carelon service brands under the expansive Elevance Health umbrella, is a new health services brand focused on solving healthcare’s most complex challenges.The name translates to ‘the importance of providing full and complete care’ – and reinforces our commitment to putting people first and connecting them with the right balance of care, technology, data, and expertise to streamline experiences, manage costs, and improve outcomes.Carelon Global Solutions unites data-driven digital solutions with top-level talent to build seamless processes and operations — leading to improved administration, savings, and better access to health services.
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