Concentrix Bridgetowne

Technical Support Engineer

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Technical Support Engineer

  • Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

  • 5 Openings

  • > 1 yr

  • 35k/Month

  • 35000/Month

  • Confidential

Job Pitch

Job Summary: The Pre-Sales Technical Support Engineer will provide pre-sales technical support to both sales representatives and product/service re-sellers. The incumbent will be assigned to answer general pre-sales inquiries, perform technical validation, and ensure accuracy of configurations with supported products - i.e. Desktop, Notebook, Workstations, Thin Clients (Set-Up/Assembly/Configuration).

Job Description

Essential Duties and Responsibilities: · Provide Answers on General Pre-Sales Questions Based on the Info Provided by the Vendors and/or Manufacturers · Provide the Exact or Closest Comparable Items and/or Parts Based on Product Description/Specifications; Explain Features/Advantages · Provide Side-by-Side Comparison with other Competing Products or Brands; Conduct Assurance for Technical Validation & Configuration · Adheres to Service Level Agreement and Logs All Calls or Contacts

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate
Top Picks
  • Joining Bonus
  • Work From Home
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Maternity Assistance

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