Title: Technical Support Specialist Tech | CNXC Cebu J Centre
Job Specialization: Technical Support & Helpdesk Support
Who We Are
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNX today!
The Dream Job defined
As a Technical Support Specialist, you are the tech expert who will deliver outstanding IT support to the customers and clients of the biggest global brands.
Your day-to-day in a nutshell
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner
Ready to #EmbraceDifferent?
You may be our next Tech Rockstar if you:
• Are at least a college graduate
• Have an experience of at least one (1) year in the BPO industry
• Have excellent English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule
Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities
Join us in Concentrix and #EmbraceDifferent with the world’s best brands!
Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Problem Solving Skills
Allowances and Incentives
Monthly Performance Incentive
Free HMO for Dependents
Critical illness Benefits
Job Search Status
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