Job Pitch

As a Teammate:

• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.

• You will filter content from the client's website.

• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.

• You will also manage and resolve customer complaints. You will identify and escalate priority issues.

• You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.

• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.

• You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.

• You must also participate in all Internal and External mandated training and/or seminars.

• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.

• You will also provide feedback to management concerning possible problems or areas of improvement.

• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

• What exactly are we looking for? 

  • At least 6 months technical support experience in BPO settings

  • Sales experience is a plus but require

  • Willing to work onsite

• We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus!

• We're looking for someone who has strong verbal and written communication and comprehension skills. 

• We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.

• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.

• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Job Description

Qualification Required

• High School Graduate