Job Description

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.

Qualifications

• Minimum two years of college education, Associate Degree, or Degree
• At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
• Proficiency in verbal and written communication skills
  • Uses correct grammar and appropriate vocabulary
  • Communicates clearly and effectively
  • Actively listens and has the ability to engage with the customer
• Prior computer experience using Microsoft Office systems required
• Must be detail-oriented
• Has a sense of urgency and must be able to multi-task
• Demonstrates business etiquette/professionalism to both internal and external teams
• Willing to work night shift

What is expected of you and others at this level

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meeting or exceeding customer expectations.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Identifies opportunities to improve efficiency while providing flawless transactions, services, and products; manages monetary assets and other resources to optimize cost-effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Qualification Required

• Associate Degree