Rep II, Customer Service | Start on June Cardinal Health International Philippines - Rep II, Customer Service | Start on June

Location W City Center, Taguig, Metro Manila, Philippines

Job Description

What Customer Operations Support contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.

Qualifications

  • Minimum two years of college education, Associate Degree, or Degree
  • At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
  • Proficiency in verbal and written communication skills
    • Uses correct grammar and appropriate vocabulary
    • Communicates clearly and effectively
    • Actively listens and has the ability to engage with the customer
  • Prior computer experience using Microsoft Office systems required
  • Must be detail-oriented
  • Has a sense of urgency and must be able to multi-task
  • Demonstrates business etiquette/professionalism to both internal and external teams
  • Willing to work night shift

What is expected of you and others at this level

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that customers have a positive experience; commits to meeting or exceeding customer expectations.
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services, and products; manages monetary assets and other resources to optimize cost-effectiveness.
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Skills Required

  • Attention to Detail
  • Empathetic to Customers

Qualification Required

  • Associate Degree

What this jobs offers

Cardinal Health International Philippines About Cardinal Health International Philippines Read more about Us

Cardinal Health International Philippines, Inc. is the shared services arm of Cardinal Health, a global, integrated healthcare services and products company. We opened in Manila in August 2016, in order to take advantage of the talent and expertise in this country. Our goal is to provide services that make healthcare more accessible for people all over the world. As part of our team, you'll be Essential to Care as you build a meaningful career.

Read more about Us
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