Customer Service Representative | Hybrid set up | BGC Taguig Cardinal Health International Philippines - Customer Service Representative | Hybrid set up | BGC Taguig

Location W City Center, Taguig, Metro Manila, Philippines

Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

Responsibilities

Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Qualifications

1-3 years of BPO experience
SHS Grad / completed 2 years in college (Old HS curriculum) / college graduate

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

Skills Required

  • Calm Under Pressure
  • Empathetic to Customers
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

Cardinal Health International Philippines About Cardinal Health International Philippines Read more about Us

Cardinal Health International Philippines, Inc. is the shared services arm of Cardinal Health, a global, integrated healthcare services and products company. We opened in Manila in August 2016, in order to take advantage of the talent and expertise in this country. Our goal is to provide services that make healthcare more accessible for people all over the world. As part of our team, you'll be Essential to Care as you build a meaningful career.

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