Job Description

Functional Overview:

The role of a Team Leader is to set goals for performance and training in ways that comply with the company’s plans and vision and communicate them to subordinates. The Team Leader is responsible for people management.

Duties and Responsibilities:

• Evaluate employee’s skills and performance quality
• Identify areas in employee’s skills that require improvement
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Create and monitor KPI
• Implementation of department-related policies
• Pass on information from upper management to employees and vice versa
• Prepare and submit reports
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Overseeing the Operations and overall designated team
• Conducts proper resolution when the need arises
• Other duties assigned by the Operations Manager

Minimum Competencies:

• Excellent verbal and written communication skills
• Strong personal and professional judgment
• Analytical and detail oriented

Minimum Qualifications:

• Graduate/Undergraduate of Management or any related course
• At least 1 year TL / Management Experience in a BPO company.
• Must be comfortable handling mature related content
• Proficient in MS Office Applications like Excel and Word
• Willing to work on shifting schedule

Work Arrangement:

• Full Time
• Shifting schedule
• 100% ONSITE work in McKinley Hill, Taguig

Perks and Benefits:

• Salary Package - Php 35,000 (non-negotiable)
• Performance Based Bonus (up to Php 7,000 monthly)
• All social guarantees and benefits as per the labor law
• HMO Upon Hire (up to Php120,000 coverage)
• Compensatory Time-Off
• Yearly leave monetization

Qualification Required

• College Graduate