Telrcom Solutions Inc - Operations Team Lead

Location Intellectual Property Center, Upper McKinley Hill, Taguig, Metro Manila, Philippines

Job Description

Functional Overview:

The role of a Team Leader is to set goals for performance and training in ways that comply with the company’s plans and vision and communicate them to subordinates. The Team Leader is responsible for people management.

Duties and Responsibilities:

Evaluate employee’s skills and performance quality
Identify areas in employee’s skills that require improvement
Organize workflow and ensure that employees understand their duties or delegated tasks
Create and monitor KPI
Implementation of department-related policies
Pass on information from upper management to employees and vice versa
Prepare and submit reports
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Overseeing the Operations and overall designated team
Conducts proper resolution when the need arises
Other duties assigned by the Operations Manager

Minimum Competencies:

Excellent verbal and written communication skills
Strong personal and professional judgment
Analytical and detail oriented

Minimum Qualifications:

Graduate/Undergraduate of Management or any related course
At least 1 year TL / Management Experience in a BPO company.
Must be comfortable handling mature related content
Proficient in MS Office Applications like Excel and Word
Willing to work on shifting schedule

Work Arrangement:

Full Time
Shifting schedule
100% ONSITE work in McKinley Hill, Taguig

Perks and Benefits:

Salary Package - Php 35,000 (non-negotiable)
Performance Based Bonus (up to Php 7,000 monthly)
All social guarantees and benefits as per the labor law
HMO Upon Hire (up to Php120,000 coverage)
Compensatory Time-Off
Yearly leave monetization

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

College Graduate

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What this jobs offers

About Telrcom Solutions Inc Read more about Us

Telrcom Solutions, Inc. provides comprehensive customer service and operates a support center specializing in a diverse array of business process outsourcing (BPO) services. Founded in 2021 in Dubai, United Arab Emirates, this emerging BPO company has consistently expanded its operations in the Philippines, with a particular focus on chat support services.

Our office is situated on the 4th Floor of the Intellectual Property Center, located at 28 Upper McKinley Road, Taguig 1634, Metro Manila, Philippines.