Job Pitch

What’s on offer for you?

• 30% Monthly Performance Incentives*
• HMO & Life Insurance from Day 1
• Up to 25 Paid Time-Off credits 
• Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
• Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
• And so much more to explore!

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

Who are we looking for?

• High School Graduate

• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience

• Good understanding of consumer electronic products

• Solid technical and diagnostic skills with tested problem-solving skills

• Strong verbal and written English communication skills

• Amenable to work rotating shifts

• Must have access to a quiet, secure room and a stable internet connection of at least 30 MBPS from a major national ISP (local neighborhood providers not accepted).

• Should be able to work from home and report onsite at Robinsons Cybergate 1, Pavia, Iloilo if and when required.

Job Description

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and

• offer consultative support.

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

• Recognize and adjust support approach to accommodate all levels of customer’s experience

• Communicate positively with team members, customers, and other partners

Qualification Required

• High School Graduate