Job Description

In this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.

• Utilizing applications, tools, office packages and soft wares as needed appropriately
• Working with KPIs and striving to exceed them to delight customers
• Sales pitch and recommendations for products or services that may better suit client needs
• Learning and innovation through training and continuous improvement sessions

Qualification:

• Completed at least 1st Year in College
• Must have at least 18 months BPO Experience
• Confident telephone manner with strong communications skills
• Proficiency with technology and how to apply it to solving problems
• Excellent interpersonal, communication and analytical skills.
• Ability to multitask in a fast paced environment and must be willing to work on shifting schedules

Qualification Required

• High School Graduate