M & J Solutions Provider - Customer Care | Retail Account | Alabang

Location Makati, Metro Manila, Philippines

Job Description

In this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.

Utilizing applications, tools, office packages and soft wares as needed appropriately
Working with KPIs and striving to exceed them to delight customers
Sales pitch and recommendations for products or services that may better suit client needs
Learning and innovation through training and continuous improvement sessions

Qualification:

Completed at least 1st Year in College
Must have at least 18 months BPO Experience
Confident telephone manner with strong communications skills
Proficiency with technology and how to apply it to solving problems
Excellent interpersonal, communication and analytical skills.
Ability to multitask in a fast paced environment and must be willing to work on shifting schedules

Skills Required

Strong Communication Skills
Analytical Skills
Problem Solving Skills

Qualification Required

High School Graduate

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What this jobs offers

About M & J Solutions Provider Read more about Us

M and J Solutions Provider Inc. is your trusted partner in business growth, offering a wide range of outsourced solutions. From business registration and HR management to finance & accounting, visa processing, and business development, we help businesses—whether start-ups or established companies—thrive and expand strategically. Let us streamline your operations so you can focus on what matters most: your customers, employees, and profitability.