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8 Jobs Available

QA ANALYST

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 14,000 Monthly

  • Day Shift Day Shift

Customer Service Representative

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 13,000 Monthly

  • Day Shift Day Shift

Payment Processing

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 14,000 Monthly

  • Day Shift Day Shift

Telemarketing

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 13,000 Monthly

  • Day Shift Day Shift

Risk Management Analyst

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 13,000 Monthly

  • Day Shift Day Shift

SEO Specialist

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 16,000 Monthly

  • Day Shift Day Shift

SETTLEMENT OFFICER

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 13,000 Monthly

  • Day Shift Day Shift

Customer Service Representative ( NON-VOICE )

Interactech Solutions Inc- Cebu City

Interactech Solutions Inc.

Interactech Solutions Inc- Cebu City 584.56 km

Earn Up to 13,000 Monthly

  • Day Shift Day Shift

Interactech Solutions Inc- Cebu City Interactech Solutions Inc- Cebu City - QA ANALYST

Location Cebu Business Park, Samar Loop QBE 11F, Cebu City, Cebu, Philippines

Job Description

JOB DESCRIPTION

  • Monitor, evaluate and score all inbound chats based to the company
    standard operation procedure and guideline
  •  Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
  • Participate with calibration of feedback sessions, employee communication sessions, and/or creation of communication tools to provide never ending improvement
  • Supports and communicates business goals, quality standards, processes and procedures and policies
  • Ensures the CSR adhering to pre-determined quality assurance standards and the business’s standard operating procedures
  • Conduct / Lead training sessions (as needed)
  • Provides performance expectations, action plans and development plans to improve every CSR chatting were in line with the Company and Management standards
  • Provides accurate and timely reports on a daily, monthly, month-to- date and year-to-date rolling basis on chat quality, productivity, availability and other key metrics as determined


Requirement

1. Experience in checking, auditing and rectifying the error/mistakes made by CSR when it comes to the interaction with customer.
2. Excellent communication skills, both written and verbal both in English and Tagalog.
3. Strong computer skills and knowledge of QA databases and applications used
4. Strong analytical and problem-solving skills
5. Meticulous attention to detail
6. Has a good and strong team player

Skills Required

  • Problem Solving Skills
  • Analytical Skills
  • Open to Flexible Schedules
  • Attention to Detail
  • Strong Communication Skills

Qualification Required

  • College Graduate

What this jobs offers

Interactech Solutions Inc- Cebu City About Interactech Solutions Inc- Cebu City Read more about Us

OUR COMPANY IS A REGISTERED BUSINESS PROCESS OUTSOURCING COMPANY WE PROVIDE BACK OFFICE, INFORMATION TECHNOLOGY AND CUSTOMER SUPPORT SERVICES FOR ENTITIES ABROARD SPECIALLY IN SOUTHEAST ASIA. WE BELIEVE THAT A ROBUST ONLINE SOFTWARE PLATFORM GREATLY REFELCTS ON AN ORGANIZATION’S GLOBAL SUCCESS. THAT’S WHERE WE COME IN. WE ALSPO PROVIDE MULTI-FACETED END TO END SOLUTION TO SUPPORT ALL YOUR ORGANIZATIONAL NEEDS INCLUDING: WEB DEVELOPMENT COMMUNICATION TECHNOLOGIES AND SYSTEM SOFTWARE MANAGEMENT DATA PROCESSING AND STORAGE NETWORK SOLUTION

  • Interactech Solutions Inc- Cebu City