Role

You will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.

Main Duties and Responsibilities

•     Professionally handles high volume inbound and outbound calls to identify and resolve customer issues quickly 
•    Presents new products and services
•    Enhance customer experience and satisfaction
•    Demonstrate ability to gauge customer response
•    Responsible for creating customer interest to convert to a sale
•    Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate the customer
•    Resolve customer issues via one-call resolution guidelines and/or escalated process
•    Meet or exceed company and client performance metrics
•    Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
•    Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

•    Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, in any field.
•    At least 12 months BPO experience
•    Must have at least 35 Mbps postpaid internet connection/subscription (For BCP)
•    Must be willing to make inbound and outbound calls
•    Must be willing to work in BGC, Taguig
•    Can start immediately
•    Good to excellent communication skills
•    Must be willing to work on shifting schedule

What will you get

•    HMO coverage, covering same-sex or domestic partners
•    Dental and optical benefits
•    Financial loan facilities
•    Educational Assistance Program
•    Personal Leaves
•    Fun and Stress-Free working environment
• Award-winning and People-first company