Job Description

Job Title: Customer Service Representative l Hotel Reservation Team
Location: Makati City
Job Type: Full-time
Experience Level: Entry

About the Role

Join our Hotel Reservation Team at Alorica Philippines and be part of a company that turns customer interactions into memorable experiences!

As a Customer Service Representative, you’ll help customers book their ideal stays, resolve inquiries, and make sure every guest leaves the conversation satisfied. You’ll thrive in a collaborative environment that values teamwork, innovation, and excellent communication — all while building a rewarding career in the BPO industry.

Key Responsibilities

• Assist customers with hotel reservations and inquiries via phone, email, or chat.
• Guide guests in booking accommodations and resolving booking issues.
• Provide accurate and up-to-date information on hotel amenities, rates, and availability.
• Ensure exceptional customer satisfaction by offering timely and effective solutions.
• Collaborate with your team to meet service level goals and quality standards.
• Accurately maintain customer records and documentation.

Qualifications

• Minimum of 6 months Call Centre experience.
• At least a High school Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to multitask and stay organised in a fast-paced setting.
• Comfortable using computers and navigating basic applications.

Benefits

• Earn up to ₱27,500 monthly.
• Comprehensive healthcare coverage.
• Career growth and promotion opportunities within Alorica.
• Continuous training and skills development programs.
• Fun, inclusive, and supportive work culture.

Why Join Us

At Alorica Philippines, we foster a supportive and inclusive work environment where your contributions are valued and recognised. Join us to experience career growth opportunities, state-of-the-art technology, and a team that is committed to excellence in customer service. Be part of a company that prioritises employee well-being and offers a platform for you to thrive and succeed.

Qualification Required

• High School Graduate