Job Description

Job Title: CUSTOMER SERVICE FOR RETAIL ACCOUNT (SIGN ON BONUS 15,000 PHP) TO START ASAP! - MAKATI - Location: Makati - Job Type: Full-time - Experience Level: No Experience - Industry: BPO

About the Role

Alorica Alphaland - Makati is currently seeking enthusiastic individuals to join our team as Customer Service Representatives for a retail account. In this role, you will be the first point of contact for customers, providing exceptional service and support. You will work in a dynamic and fast-paced environment, using various tools and systems to address customer inquiries and resolve issues efficiently. Our team is committed to delivering high-quality service to ensure customer satisfaction.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate and timely information to customers regarding products and services
• Assist customers with order placement, tracking, and returns
• Resolve customer complaints and escalations with professionalism and empathy
• Update customer records and account information accurately
• Collaborate with other team members and departments to ensure customer needs are met

Qualifications

• High school graduate or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and customer service orientation
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems is a plus

Benefits

• Competitive salary and incentives ?
• Healthcare benefits ?
• Career growth opportunities within the company ?
• Training and development programs
• Fun and inclusive team environment
• Employee discounts and perks

Why Join Us

At Alorica Alphaland - Makati, we value teamwork, respect, and continuous improvement. We offer a supportive work culture where employees are empowered to grow professionally and personally. With cutting-edge technology and ongoing training, you will have the resources to succeed and advance in your career. Join our team and be part of a company that values customer service excellence and employee satisfaction.

How to Apply

To apply for the Customer Service for Retail Account role, please visit our website and submit your application online.

Qualification Required

• High School Graduate