Job Description

Job Title: CUSTOMER EXPERIENCE AGENT I PHP 18.5K SALARY PACKAGE PLUS BENEFITS I FOOD DELIVERY ACCOUNT ONSITE

Location: Cebu City

Job Type: Full-time

Experience Level: Entry

Industry: BPO

About the Role

As a Customer Experience Agent at Alorica Philippines, you will be at the forefront of delivering exceptional customer service for our Food Delivery Account. You will handle inquiries, provide resolutions, and ensure a positive experience for customers dining in or ordering takeout. You will have the opportunity to work alongside a dynamic team in a supportive environment that values collaboration and excellence in customer support.

Key Responsibilities

• Respond to customer inquiries and provide accurate information about the food delivery service.
• Assist customers with orders, refunds, and delivery-related concerns.
• Resolve customer complaints and issues in a timely and professional manner.
• Ensure customer satisfaction through effective communication and problem-solving skills.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Adhere to company policies and procedures to maintain quality service standards.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and customer service orientation.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience in a customer service role is a plus but not required.
• High school diploma or equivalent.

Benefits

• Competitive salary package with incentives ?
• Healthcare coverage and benefits ?
• Career growth opportunities in a leading BPO company ?
• Paid vacation leave and company holidays ?️
• Fun and engaging work environment with team-building activities ?
• Training and development programs to enhance skills and knowledge ?

Why Join Us

At Alorica Philippines, we pride ourselves on our inclusive culture, where every team member is valued and empowered to succeed. We foster a spirit of teamwork, creativity, and continuous learning. Joining our team means being part of a company that is committed to your growth and development, with access to cutting-edge tools and technology to support your success.

How to Apply

If you are ready to join our team as a Customer Experience Agent for the Food Delivery Account, please apply through our company website with your updated resume. We look forward to welcoming you to the Alorica family!

Qualification Required

• College Graduate