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Optum - In need of Customer Service Specialist to join our Healthcare Team in Makati! Day 1 HMO
21F West Tower, One Ayala, Ayala Avenue, Makati City
WHO WE ARE:
• Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers.
• We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines
• We are a leader in nearly every aspect of today’s health care landscape
• We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.
WHAT WE OFFER:
· Earn 2 milestone salary increases on your first year
· New hires will get two salary increases on the first year
· You'll get salary increase on your 6th month and after 12 months
· Market Competitive Pay Levels
· Retirement Plan
· Medical Plan (HMO) from Day 1 of employment
· Dental, Medical, and Optical Reimbursements
· Life and Disability Insurance
· Paid Time-Off Benefits
· Sick Leave Conversion
· Tuition Fee Reimbursement
· Employee Assistance Program (EAP)
· Annual Performance Based Merit Increases
· Employee Recognition
· Training and Staff Development
· Employee Referral Program
· Employee Volunteerism Opportunity
· All Mandatory Statutory Benefits
ROLE AND RESPONSIBILITIES
• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
• You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work
Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.
JOB QUALIFICATIONS:
· A graduate of any 4-year course preferably has at least 6 months BPO (voice) experience
· High school graduate with at least 24 months BPO (voice) experience
· Ability to multi-task
· Must be willing to report onsite
· Must be willing to work on shifting schedules
· Must be a Filipino citizen
About Optum
Read more about Us
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Fast facts
Established in 2011
Largest
Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.
6 offices
in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).
Life here (Pre Approved Section)
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.
Collaborate with a team of high-energy, passionate individuals working toward the same goals. Join us and you’ll be part of a culture that prioritizes how we achieve our success: Caring. Connecting. Growing together.
Growing together (Pre Approved Section)
The people of UnitedHealth Group are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.
Early careers programs
We have a variety of full-time, internship, apprenticeship and co-op programs worldwide to help build our next generation of talent.
Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.
Benefits (Pre Approved Section)
At Optum, our mission of helping people live healthier lives and helping make the health system work better for everyone extends to our team members. Under our United Well-being umbrella, we offer a full suite of benefits, well-being programs and resources to support you in all aspects of your life.
We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.
Financial
Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.
Emotional
We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.
Physical
Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.
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