We are seeking enthusiastic and customer-focused Customer Service Representatives to join Alorica Philippines in Makati City. In this role, you will serve as the primary point of contact for our valued customers, delivering exceptional support by addressing inquiries, resolving concerns, and ensuring a consistently positive customer experience.
You’ll thrive in a fast-paced, collaborative environment where you’ll be supported by a dedicated team and equipped with modern tools and technologies to help you succeed.
Key Responsibilities
Professionally handle incoming customer calls and emails.
Address and resolve customer inquiries, complaints, and concerns in a timely and efficient manner.
Provide accurate information about products, services, and company policies.
Document customer interactions and transactions accurately in the system.
Work closely with team members to meet performance goals and service standards.
Follow established company guidelines, processes, and quality standards.
Qualifications
Strong verbal and written communication skills.
Excellent problem-solving and customer-handling abilities.
Ability to multitask and manage time effectively in a fast-paced setting.
High school diploma or equivalent.
Basic computer skills, including MS Office and CRM systems.
What We Offer
Comprehensive healthcare benefits.
Clear career growth and advancement opportunities.
Friendly, inclusive, and supportive work environment.
Continuous training and skills development programs.
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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Day 1 HMO
Joining Bonus
Day 1 HMO for Dependent
Alorica Philippines - EARN 24,500 MONTHLY - URGENT HIRING - CUSTOMER SERVICE REPRESENTATIVE - TELCO ACCOUNT - TECHZONE MAKATI
G/F Techzone Bldg. Gil Puyat Ave. Makati City
