Part-Time Retail Customer Service

Alorica Philippines - Part-Time Retail Customer Service

Location Mezza Residences, Aurora Boulevard, Quezon City, Metro Manila, Philippines

Job Description

Job Title: Part-Time Retail Customer Service Location: Quezon City Job Type: Part-time Experience Level: Entry Industry: BPO

About the Role

As a Part-Time Retail Customer Service representative at Alorica Philippines, you will be responsible for providing exceptional customer service to retail clients. You will assist customers with inquiries, provide product information, process orders, handle returns, and resolve any issues with professionalism and efficiency. You will work in a dynamic team environment, utilizing cutting-edge tools and technology to deliver top-notch service and uphold the company's commitment to quality.

Key Responsibilities

  • Handle incoming customer inquiries and provide accurate information
  • Assist customers with order placement, payment processing, and product returns
  • Resolve customer complaints or issues in a timely and effective manner
  • Maintain a high level of customer satisfaction through exceptional service delivery
  • Collaborate with team members to address customer needs and improve processes

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and customer service orientation
  • Basic computer skills and familiarity with CRM software
  • High school diploma or equivalent

Benefits

  • Flexible work schedule
  • Training and development opportunities ?
  • Opportunity for growth within the company ?
  • Competitive pay
  • Team-oriented work environment
  • Employee discounts on retail products

Why Join Us

At Alorica Philippines, we foster a collaborative and supportive work culture that values teamwork, professional development, and innovation. We provide our employees with the tools and technology needed to excel in their roles and offer opportunities for career advancement. Join our team and experience what makes Alorica Philippines a unique and exciting place to work.

Skills Required

Qualification Required

  • High School Graduate

What this jobs offers

Alorica Philippines About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

Read more about Us
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