11/F Bonifacio One Technology Tower, BGC, Taguig
> 3 yr
The Lead - Instructional Design primary role is curriculum design and development with limited facilitation requirements. Conducts integrated training needs assessments, designs, coordinates, delivers, and evaluates a comprehensive range of training programs to support call center operations. Delivery methods include instructor-led training, and e-Learning design and delivery.
Job Requirements: • Develops instructor-led and computer-based training curricula, handbooks, job aids, multimedia visual aids, computer tutorials, and reference works including the use and support of a Learning Management System • Manages content review process which includes validating learning objectives, putting in place changes and updates as needed, course effectiveness, and ensuring high quality of deliverables. • Gathers up-to-date information and integrates feedback into best practices • Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.