We’ve all been there—sitting in an interview, sweating bullets, and trying to sound “confident” kahit shaky na yung boses mo.
Pero may ibang candidates na… masyadong nagka-crack under pressure.
Yung tipong two minutes in, tapos na agad ang laban. Why? Kasi nakakahiya yung mga interview mistakes na ginawa nila. But don’t worry—kung ikaw ’yun before, o feeling mo baka ikaw ang next, Yobi's here to save you from shame and trauma.
Let’s talk about the top 5 interview boo-boos that ruin your chances for customer service representative jobs Philippines, especially in the BPO world—and how to redeem yourself before it’s too late.
Why it’s a problem:
If an interviewer asks, “What is good customer service for you?” and your reply is, “I don’t know po…”
Ay, besh. Kahit si Yoda magugulat.
What to say instead:
You don’t have to know everything. But you should at least try. Use what you do know to frame an answer.
Example: “I believe good customer service is about listening and helping solve a customer’s concern, even if it’s not in the script.”
Yobi’s tough love:
Remember, sa customer service representative jobs Philippines, your job is to talk, explain, and empathize. If sa interview pa lang ayaw mo na mag-express, paano pa sa real customers?
Learn more here:
Customer Service Job Interviews: Common Questions and How to Answer Them
Why it’s nakakahiya:
Jobyoda interviewer: “What do you know about our company?”
Candidate: “Ay, call center po kayo, di ba?”
Girl. Everyone’s online. Google is free.
Real talk:
Interviewers love it when you say something like: “I saw on your Jobyoda listing that you offer Day 1 HMO and training even for newbies. That’s something I really value.”
Yobi’s personal story:
May co-applicant ako dati sa final interview, nakasuot pa ng recruitment shirt… from a competing company. Tapos ang sagot pa sa “Why do you want to work here?” was “Kasi dito may free coffee daw.”
I wanted the floor to swallow me and him whole.
Do this instead:
Before the interview, check the company’s Jobyoda job listing, review the benefits, and prepare 1–2 reasons why you’re applying.
Let’s clear this up:
Yes, Pinoy ka. Yes, you’re comfortable in Taglish. But in an interview—lalo na for online customer service jobs Philippines—you’re being assessed on your communication skills.
What NOT to say:
“Uhm, kasi po like, I’m good naman po in talking to tao…”
What to say instead:
“While I don’t have formal experience, I’m confident in my ability to communicate clearly and calmly with customers.”
Yobi’s advice:
You can be casual—but be clear. It’s okay to be warm, but practice speaking in full English when preparing for interviews. Para sa mock call pa lang, panalo ka na.
Related read:
JOBYODA's 10 Essential Mock Call Interview Tips
Common mistake:
“I left kasi sobrang toxic ng TL ko.”
“I got terminated kasi late ako palagi.”
Oops. TMI alert.
Why this hurts your chances:
Interviewers are gauging your professionalism. If una mo agad binagsak ay chismis, it tells them how you might behave sa future conflicts.
Yobi’s suggestion:
Reframe it. Pwede mo sabihin: “I realized I needed a workplace where I could grow and develop my skills.”
Or, “I wanted a company that aligns with my long-term career goals.”
Need help explaining career shifts?
Check out:
Smart and Best Answers for Reason for Career Change in Interview
Scene:
Interviewer: “Do you have any questions for us?”
Candidate: “Wala na po.”
Game over.
What this tells them:
You didn’t prepare. You’re not invested. You’re just here to “try” lang.
What you should ask instead:
Why this matters:
BPOs love curious applicants. Shows you're thinking long-term—not just applying anywhere.
And yes, you can find the answers to many of these on Jobyoda job listings too. But asking in person shows initiative.
Let’s be real, interviews are awkward. Your palms sweat, your knees shake, and your mind blanks out.
Pero nakakahiya lang siya kung di ka nag-prepare.
With a little practice and a lot of Yobi-style honesty, you can turn those “yikes” moments into “you’re hired!”
And the best part? You don’t have to do this alone.
Jobyoda’s here to help you find online customer service jobs Philippines that match your skills, schedule, and salary goals.
Just update your Jobyoda profile, check out the live jobs, and avoid these interview mistakes like a pro.
Other blogs to help you prep better:
Yikes! Top 5 Nakakahiya Interview Mistakes (and How to Avoid Them)
Work from Home in Manila: Best Jobs & Where to Apply
Update Your Jobyoda Profile—Here’s Why Recruiters Are Watching!
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Best Work from Home Part-Time Jobs for Busy Students
TOP 10 Best Job Benefits That You Shouldn’t Ignore
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