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Transformation Assistant Manager

Transformation Assistant Manager

Teleperformance Philippines

Teleperformance EDSA Greenfield 33.71 km

Earn Up to 50,000 Monthly

  • Work Hybrid Work Hybrid

Teleperformance EDSA Greenfield Teleperformance EDSA Greenfield - Transformation Assistant Manager

Location 2/F Pavilion Greenfield District

Job Description

JOB DESCRIPTION : 

  • Lead and own projects by identifying and analyzing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, and tracking and reporting progress, and documenting end to end project details including ROI identification.
    - Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting including ROI in the TAP Projects Tracker
     - Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
     - Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
     - Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of an AIM idea
    - May and can be assigned to an EVP Cluster as a dedicated resource and SME for Transformation tools and methodology

REQUIRED SKILLS : 

Graduate of Psychology, Behavioral Science, Human Resources and other related Business Course

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Calm Under Pressure
  • Problem Solving Skills

Qualification Required

  • College Graduate

What this jobs offers

Teleperformance EDSA Greenfield About Teleperformance EDSA Greenfield Read more about Us

Teleperformance is a global digital business services company.

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