Role

You will provide outstanding service, acting as the primary point of contact for customers regarding products and services related to client programs.

Main Duties and Responsibilities

• Professionally handles high volume inbound/outbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Responsible for creating customer interest to convert to a sale
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

• Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, or Bachelor's/College Degree, in any field.
• At least 6 months BPO experience
• Must have at least 35 Mbps postpaid internet connection/subscription (For BCP)
• Must be willing to make inbound and outbound calls
• Can start immediately
• Good to excellent communication skills
• Must be willing to work on shifting schedules

What will you get

• HMO coverage, covering same-sex or domestic partners
• Dental and optical benefits
• Financial loan facilities
• Educational Assistance Program
• Personal Leaves
• Fun and Stress-Free working environment
• Award-winning and People-first company