Job Description

#BeMore

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College level

• Must have at least 6 months BPO experience

• Typing speed of at least 40 words per minute

• Experience working with eCommerce platforms and EMEA/UK accounts is a plus

• Excellent communication skills rated at a C1 level

• Willing to work in rotating shifts

• Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - JOBYODA

Online

Send us your application through JOBYODA  and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare JOBYODA as the source of your application during your interview.

Onsite

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare JOBYODA as the source of your application during your interview.

ID verification may be conducted at any stage of the recruitment process.*

Qualification Required

• Undergraduate