Hi, I would like to express my interest in applying for a CSR post. I have been in the BPO industry for 11 years and handled financial, telco and travel accounts. I have worked as a sales rep, in customer service and I was also once in collections. I have a vast experience in call handling and managing different types of callers. I also advocate providing excellent customer experience in each and every call. I know I'll be a great addition to your team.