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Customer Success Representative (CSR) for Collections - Wells Fargo Mckinley, Taguig

Wells Fargo Mckinley, Taguig

Wells Fargo

Wells Fargo Mckinley, Taguig 34.13 km

Customer Success Representative (CSR) for Collections - Wells Fargo Mckinley, Taguig

Wells Fargo Mckinley, Taguig

Wells Fargo

Wells Fargo Mckinley, Taguig 34.13 km

  • Day 1 HMO for Dependent Day 1 HMO for Dependent
  • Day 1 HMO Day 1 HMO

Everyday Banking Customer Success Representative (CSR)

Wells Fargo Mckinley, Taguig

Wells Fargo

Wells Fargo Mckinley, Taguig 34.13 km

  • Day 1 HMO Day 1 HMO
  • Day 1 HMO for Dependent Day 1 HMO for Dependent

Collections Representative - Wells Fargo Mckinley, Taguig

Wells Fargo Mckinley, Taguig

Wells Fargo

Wells Fargo Mckinley, Taguig 34.13 km

Wells Fargo Mckinley, Taguig Wells Fargo Mckinley, Taguig - Customer Success Representative (CSR) for Collections - Wells Fargo Mckinley, Taguig

Location Wells Fargo EGS, LLC - Philippines, Wells Fargo Drive, McKinley Hill Dr, Taguig, Metro Manila, Philippines

Job Description

In this role, you will:

  • Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
  • Apply knowledge when communicating with delinquent customers
  • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
  • Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
  • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

 

Required Qualifications:

  • 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

 

Desired Qualifications:

  • Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education
  • Experience in a voice process
  • Completed 2nd year College Level (no back subjects)
  • 1+ year of Collections or Sales experience
  • Flexible with work hours, schedule and arrangement
  • Willing to work in Mc Kinley Hill, Taguig City

Skills Required

  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills
  • Creative Thinker

Qualification Required

  • College Graduate

What this jobs offers

Wells Fargo Mckinley, Taguig About Wells Fargo Mckinley, Taguig Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.

  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig