Job Pitch

1 Year Call center Experience./ Outbound and Inbound experience preferred.

6 months previous customer service experience

Excellent written and verbal communication skills consistent with North American business standards.
Must have availability to work various shifts influenced by current business needs.

Willingness to travel. 
Computer proficient.

Job Description

Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training)

Develops curriculum to support classroom training and alternative training

Provides feedback on existing curriculum for training improvements
Develops non-classroom communication and training materials

Analyze course materials and learner information

Assure preparation of the instructional site

Establish and maintain instructor credibility

Manage the learning environment
Demonstrate effective communication skills

Demonstrate effective presentation skills

Demonstrate effective questioning skills and techniques

Respond appropriately to learners needs for clarification or feedback

Provide positive reinforcement and motivational incentives
Use instructional methods appropriately
Use media effectively
Evaluate learner performance
Evaluate delivery of instruction
Report evaluation information
Assesses class and individual agent level performance
Demonstrates patience with all types of learners
Coaches employees one on one
Conducts pre and post training surveys where applicable
Works with supervisors to address employee performance gaps
Participates in client interaction (includes effective curriculum feedback and client visits)

Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
Performs other related duties and assignments as required and as assigned by supervisor or manager

Qualification Required

• Undergraduate