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Operations Supervisor - Financial Account | Teleperformance Alphaland

Teleperformance Alphaland

Teleperformance Philippines

Teleperformance Alphaland 30.25 km

Operations Supervisor - TP Alphaland | Financial Account

Teleperformance Alphaland

Teleperformance Philippines

Teleperformance Alphaland 30.25 km

Teleperformance Alphaland Teleperformance Alphaland - Operations Supervisor - Financial Account | Teleperformance Alphaland

Location Alphaland Southgate Tower, 2258 Chino Roces Ave, Makati, Metro Manila, Philippines

Job Description

Job Description:

  • Responsible for direct supervision of 15-18 agents
  • Responsible for the attainment of client set goals, efficiency targets and overall team performance
  • Performs consistent and affective coaching sessions to address performance gaps
  • Analyzes agents performance and develops action plan to bridge gaps
  • Conducts regular performance management to improve challenged members of the team

Required Skills:

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or
  • Bachelor\'s/College Degree in any field.
  • Open to shifting, flexible in terms of work hours, and working on holidays
  • Strong performance management background
  • Excellent coaching skills
  • Can work under extreme pressure
  • Possess above average English written and verbal communication skills
  • With demonstrable track record in achieving targets and improving agent performance
  • Service and customer-focused
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Knowledgeable in call center tools and processes

Skills Required

  • Problem Solving Skills
  • Analytical Skills
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

Teleperformance Alphaland About Teleperformance Alphaland Read more about Us

Teleperformance is a global digital business services company. 

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