Job Pitch

If you have at least 1 year BPO experience OR at least six months BPO tech background, and are ready to work ON-SITE, join us now and get a P50,000 Signing Bonus under our Non-Voice Campaign

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee benefits:

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same-sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

Job Description

As a Teammate:

• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints. You will identify and escalate priority issues.
• You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated trainings and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

• We're looking for candidates with a minimum of 1 year of BPO experience OR at least 6 months in Technical Support. Please note that ON-SITE availability is required.
• We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
• We're looking for someone who has strong verbal and written communication and comprehension skills.
• We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. If you have a typing speed of at least 40 WPM for voice and 45 WPM for Non-Voice campaigns, that's what we need!
• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Qualification Required

• High School Graduate