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Customer Service Representative (Fresh Graduates/Career shifters)

Sun Life Global Solutions

Sun Life Global Solutions

Sun Life Global Solutions 33.05 km

  • Work Hybrid Work Hybrid
  • 14th Month Pay 14th Month Pay
  • Day 1 HMO for Dependent Day 1 HMO for Dependent

Sun Life Global Solutions Sun Life Global Solutions - Customer Service Representative (Fresh Graduates/Career shifters)

Location Sun Life Centre, 7Th Ave., BGC, Taguig, Metro Manila, Philippines

Job Description

As a Client Care Representative you will:

  • Receive telephone calls regarding inquiries from our customers
  • Get on 3 concurrent chat sessions with customers
  • Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
  • Use on-line systems to gather information required and resolve issues
    Track, monitor and resolve customer requests
  • Provide superior customer service by being proactive in meeting customer needs
  • Commitment to a scheduled environment
  • Available to work overtime during the peak periods
  • Flexibility to work during standard hours of operation….working night shifts
  • Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

What this jobs offers

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