2 Jobs Available
Sun Life Asia Service Centre Philippines 33.05 km
Earn Up to 18,000 Monthly
Sun Life Asia Service Centre Philippines 33.05 km
Earn Up to 25,000 Monthly
Sun Life Centre, 5Th Ave., BGC, Taguig, Metro Manila, Philippines
Operational Excellence – Call Management Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following: - Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls) - Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures - Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them - Be measured against quality, efficiency and effectiveness measures to help you continuously improve - Work collaboratively as a team to learn, improve and grow - Operational Excellence – Sales Management: Upselling - Ensure that company’s products are upsold to customers whenever it is necessary or there are opportunities - Teamwork, Collaboration, and Engagement - Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement. - Ensure to comply with the company’s internal and operations policies and guidelines. - Work from home set up is temporary based on management discretion.