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Customer Service Representatives in QC | Earn up to 26k + Retirement Plan

Optum Quezon City

Optum

Optum Quezon City 36.05 km

Earn Up to 23,000 Monthly

  • Day 1 HMO Day 1 HMO

Customer Service Specialist in UP Technohub site | Get up to 26K | Day 1 HMO

Optum Quezon City

Optum

Optum Quezon City 36.05 km

Earn Up to 23,000 Monthly

  • Day 1 HMO Day 1 HMO

Optum Quezon City Optum Quezon City - Customer Service Representatives in QC | Earn up to 26k + Retirement Plan

Location UP Ayala Technohub Building N, Central Ave, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Job Description

ROLE AND RESPONSIBILITIES 

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. 
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.

JOB QUALIFICATIONS: 

  • At least 1 year International BPO voice experience
  • Ability to multi-task
  • Must be willing to work onsite in UP Ayala Technohub, Commonwealth
  • Must be willing to work on shifting schedules

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

What this jobs offers

Optum Quezon City About Optum Quezon City Read more about Us

Optum Quezon City

  • Optum Quezon City