Job Description

Become the Champion you were destined to be by joining Everise as a Customer Service Representative. Role You will provide outstanding service, acting as customers' primary point of contact regarding products and services related to client programs. Main Duties and Responsibilities • Professionally handles high volume inbound calls to identify and resolve customer issues quickly • Presents new products and services • Enhance customer experience and satisfaction • Demonstrate ability to gauge customer response • Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate the customer • Resolve customer issues via one-call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and generating reports as required Who are we Looking for? • Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, in any field. • At least 7 months of call center experience • Must have at least 35 Mbps postpaid internet connection/subscription (For BCP) • Must be willing to make inbound and outbound calls • Must be willing to work in BGC, Taguig • Can start immediately • Good to excellent communication skills • Must be willing to work on shifting schedules What will you get • HMO coverage, covering same-sex or domestic partners • Dental and optical benefits • Financial loan facilities • Educational Assistance Program • Personal Leaves • Fun and Stress-Free working environment • Award-winning and People-first company

Qualification Required

• No Requirement