1 Jobs Available
Eastvantage Business Solutions Inc. - Main Office 32.97 km
Earn Up to 100,000 Monthly
24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Duties & Responsibilities - A motivated individual who is willing to work independently and able to assess incident’s priority to be able take adequate action with minimal guidance. - Support and maintenance of clients and to all aspects of service delivery around SCDaaS - Participating in a 24x7 FTS model; and is flexible to provide after-hours support either on weekdays or weekends. - Take ownership of incidents and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Your Profile - Minimum 3 to 5 years of related technical work experience. Technical: - Infrastructure and platforms experience (covers a range of technical acumen that includes virtualization, middleware application, interfaces, O/S, networking, and databases) Job scheduling and management using an enterprise scheduler. - Automation Operations - Experienced Service Support practitioner (Incident, Service Fulfillment, Change and Release, Problem, etc) - Extensively used Service Desk applications and understand service workflow. - Performed regular maintenance and update of multiple environments (version upgrades, patches, refresh, job scheduling)
The Service Delivery Consultant roles within SCDaaS are responsible for helping clients operate and maintain the client's software product through a cloud-based offering. The services are proactive and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.